Olympus IX83 Nosepiece Disabled

Hello! I am hoping someone can help shed some light on an issue I’m having with an IX83 nosepiece. The nosepiece will not rotate when given commands through the TPC or a 3rd party software, but it will rotate through CellSens software. I have updated the firmware on the TPC and the CBH. Is there a setting somewhere that could have disabled the nosepiece?